Privacy Policy

Ohana Travels & Consultancy (“we,” “us,” “our”), operated by Ocean Marine Service FZE under SPC Free Zone License No. 4429677.01, is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you contact us via WhatsApp, email, phone, or our website contact form, we may collect:

• Your name, phone number, and email address
• Passport nationality and travel details necessary to process bookings or visa applications
• Payment confirmation details (we do not store full card numbers — payments are processed through secure third-party channels)
• Communication history related to your booking or inquiry

How We Use Your Information

We use the information you provide solely to:

• Process flight, hotel, package, and visa bookings on your behalf
• Communicate booking confirmations, updates, and travel documents
• Respond to inquiries and provide customer support
• Comply with UAE legal and regulatory requirements related to travel and visa services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We share your information only where necessary to fulfil your booking:

• With airlines, hotels, and tour operators to complete reservations
• With UAE immigration and visa authorities, where required for visa processing
• With payment processors, to complete transactions securely

We do not share your information with any party for unrelated commercial purposes.

Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or WhatsApp is 100% secure, and we cannot guarantee absolute security.

WhatsApp Communication

As our primary communication channel, WhatsApp messages exchanged with us are subject to WhatsApp’s own privacy policy and end-to-end encryption standards, in addition to our internal data handling practices described here.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where this does not conflict with legal record-keeping obligations related to travel and visa documentation

To exercise any of these rights, contact us at [email protected] or +971 050 348 2197.

Data Retention

We retain booking and visa-related records for as long as required under UAE law and SPC Free Zone regulatory requirements, and no longer than necessary for the purposes outlined in this policy.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will reflect the most recent revision.

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